Cancellations must be received in writing to firstname.lastname@example.org no later than 5 pm EDT December 9, 2020. Registration fees, minus a $100-per person processing fee, will be refunded after the conference has concluded if the cancellation notice is received by the deadline date. Refunds will be credited back to the original form of payment.
We are unable to issue a refund for cancellations received after December 9, 2020. At this date, we have guaranteed your participation with our vendors and partners and are unable to provide a refund of your registration fees.
Substitutions are honored at any time. No-shows are not eligible for refunds. These policies apply to all types of registrations including Guest Registrations. Non-receipt of a confirmation notice before the meeting is not justification for seeking a refund. ACI-NA reserves the right to cancel this conference. In this event, we will notify all registrants and refund registration fees in full. Any costs incurred by the registrant, such as hotel cancellation, airline penalties, etc. are the responsibility of the registrant.